Knack Support Resources

What You'll Learn

This guide outlines the various support channels Knack offers to help you build and maintain your application effectively. You'll discover options for direct expert assistance through Office Hours and Guided Builds, learn about educational opportunities via demos and webinars, and find various ways to get technical help when you need it. These resources are designed to support you from your initial exploration of Knack through to advanced implementation, ensuring you have the help you need at every stage of your application development journey.

Exclusive Support for Paid Customers: Office Hours & Guided Builds

As a valued Knack customer, you have exclusive access to our team of experts through Office Hours and Guided Build sessions. These offerings are designed to provide you with personalized support and help you get the most out of our platform.

Connect Directly with the Knack Team

Our Office Hours and Guided Build sessions are perfect for:

Deepening your understanding of Knack's capabilities: Get expert guidance on how to best leverage our platform to meet your specific workflow requirements.
Breaking down complex workflow requirements: Our team can help you map out your processes and identify the most effective way to build them in Knack.
Getting answers to your feasibility questions: Have a specific use case in mind? Our experts can provide quick answers and help you determine the best path forward.
Accelerating your implementation journey: Whether you're just getting started or looking to optimize your existing applications, our team is here to help you succeed.

Tip: To get the most out of these sessions, we recommend coming prepared with specific questions or use cases.

To learn more about our Guided Build pricing or to get access to Office Hours, please reach out to our onboarding team at [email protected].

Demos & Webinars

See Knack in action and get your questions answered.

Featuring:

Live feature demonstrations
Interactive Q&A sessions

Perfect for:

New users
Business owners
Operations managers
Builders exploring a new tool

Save your seat here

Chat Support

Get onboarding assistance through the chat icon in your Knack Builder interface.

Key details:

Hours: 8am to 8pm EST (Live Chat for Trial Customers, AI Chat for Paid Customers)
Peak availability: 1pm to 4pm EST
After-hours support via AI Chat
Location: Bottom right corner of Builder
Options: Live chat or leave a message for follow-up

Tip: For complex issues, consider taking screenshots to help the support team understand your situation better.

Email Support

Need to send detailed information or screenshots?

Submit via our support form
Get thorough responses from our support team

Community Forums

Connect with fellow Knack users to share experiences and solutions.

Benefits:

Share experiences
Explore similar use cases
Get peer advice
Learn from other Knack users

Visit the Knack Community to join the conversation.

Next Steps

Choose the support option that best fits your current needs:

Schedule Office Hours for personalized guidance
Register for an upcoming webinar to see features in action
Visit the Community Forums to learn from other users
Use Chat Support for immediate assistance while building

Remember that combining these resources will give you the most comprehensive support experience as you build your Knack application.