Knack Support Resources
An overview of all the support options available to help you succeed with your Knack application. From direct expert assistance to community-based learning, we've got you covered throughout your journey.
What You'll Learn
This guide outlines the various support channels Knack offers to help you build and maintain your application effectively. You'll discover options for direct expert assistance through Office Hours and Guided Builds, learn about educational opportunities via demos and webinars, and find various ways to get technical help when you need it. These resources are designed to support you from your initial exploration of Knack through to advanced implementation, ensuring you have the help you need at every stage of your application development journey.
Office Hours & Guided Builds
This is your chance to connect directly with the experts at Knack! Office Hours and your first Guided Build session are completely free.
Connect directly with the Knack team.
Perfect for:
- Breaking down your workflow requirements
- Evaluating platform capabilities
- Getting quick answers about feasibility
- Starting your implementation journey
Tip: Come prepared with specific questions or use cases to get the most out of these sessions.
Demos & Webinars
See Knack in action and get your questions answered.
Featuring:
- Live feature demonstrations
- Interactive Q&A sessions
Perfect for:
- New users
- Business owners
- Operations managers
- Builders exploring a new tool
Knack Q&A Sessions
Join our live webinars for immediate assistance and learning opportunities.
These sessions offer:
- Real-time answers
- Expert tips
- Mini live demos
- Insights ideal for new users
Chat Support
Get onboarding assistance through the chat icon in your Knack Builder interface.
Key details:
- Hours: 8am to 8pm EST
- Peak availability: 1pm to 4pm EST
- After-hours support via AI Chat
- Location: Bottom right corner of Builder
- Options: Live chat or leave a message for follow-up
Tip: For complex issues, consider taking screenshots to help the support team understand your situation better.
Email Support
Need to send detailed information or screenshots?
- Submit via our support form
- Get thorough responses from our support team
Community Forums
Connect with fellow Knack users to share experiences and solutions.
Benefits:
- Share experiences
- Explore similar use cases
- Get peer advice
- Learn from other Knack users
Visit the Knack Community to join the conversation.
Next Steps
Choose the support option that best fits your current needs:
- Schedule Office Hours for personalized guidance
- Register for an upcoming webinar to see features in action
- Visit the Community Forums to learn from other users
- Use Chat Support for immediate assistance while building
Remember that combining these resources will give you the most comprehensive support experience as you build your Knack application.
Updated 6 days ago