Knack Support Resources
An overview of all the support options available to help you succeed with your Knack application. From direct expert assistance to community-based learning, we've got you covered throughout your journey.
What You'll Learn
This guide covers all the support channels Knack offers to help you build and maintain your application. You'll find options for direct expert assistance, educational resources, technical help, and community support — from initial exploration through advanced implementation.
Exclusive Support for Paid Customers: Office Hours & Guided Builds
As a paid Knack customer, you have exclusive access to our team of experts through Office Hours and Guided Build sessions.
Connect Directly with the Knack Team
Office Hours and Guided Build sessions are perfect for:
- Deepening your understanding of Knack's capabilities: Get expert guidance on how to best leverage the platform for your specific workflow requirements.
- Breaking down complex workflow requirements: Our team can help you map out your processes and identify the most effective way to build them in Knack.
- Getting answers to your feasibility questions: Have a specific use case in mind? Our experts can help you determine the best path forward.
- Accelerating your implementation journey: Whether you're just getting started or optimizing an existing application, our team is here to help.
Tip: Come prepared with specific questions or use cases to get the most out of these sessions.
To learn more about Guided Build pricing or to access Office Hours, reach out to our onboarding team at [email protected].
Demos & Webinars
See Knack in action and get your questions answered through live feature demonstrations and interactive Q&A sessions. Perfect for new users, business owners, operations managers, and builders exploring a new tool.
Chat Support
Get assistance through the chat icon in the bottom-right corner of your Knack Builder interface.
- Hours: 8:00 AM – 8:00 PM EST, Monday–Friday
- Trial customers: Live chat support
- Paid customers: AI-powered chat with Knavi, our AI Assistant
- Peak availability: 1:00 PM – 4:00 PM EST
- After hours: AI chat available
Tip: For complex issues, take screenshots or record a short video to help the support team understand your situation.
Email Support
For detailed inquiries, bug reports, or issues that require screenshots and attachments, submit a request through our support form.
When submitting a request, include:
- The URL to the Live App or Builder where the issue is occurring
- A clear and detailed summary of the issue
- Any troubleshooting steps you've already attempted
Note: If our support team asks for a sample spreadsheet for troubleshooting imports, please sanitize the data so it does not include any real user information before sending it as an attachment.
Response Times
Response times vary by plan:
- Starter: 1–2 business days
- Pro: 1 business day
- Corporate: Less than 1 business day
- Enterprise: Same day, when possible
For faster resolution, include all relevant troubleshooting information with your initial request.
Community Forums
Connect with fellow Knack users to share experiences, explore similar use cases, and get peer advice.
Visit the Knack Community Forums to join the conversation.
Note: Posting a support issue in the community may result in a delayed response. For account or app-specific help, please submit a ticket through our support form instead.
Knowledge Base & Developer Resources
You're already here! Our Knowledge Base is organized into these main sections:
- Get Started: A quick overview of the Knack platform.
- Builder Guide: The complete manual on the Knack Builder and its components.
- How-To Guides: Step-by-step instructions for building different app types, workflows, and functionality.
- Manage Your Account: Information on billing and account administration.
For custom code and API usage, visit our Developer Documentation.
Emergency & After-Hours Support
Emergency support is available for customers on Plus and Enterprise plans. This includes private servers, custom cloud, HIPAA Plus, and High-Security GovCloud plans.
Emergency support details:
- Coverage: 24 hours a day, 7 days a week
- Response time: Within one hour of receiving the request
- Submission: Available from within the Builder and via a dedicated email address
Emergency support covers:
- Unexplained data loss or data integrity issues
- Primary app features no longer functioning (e.g., unable to add or edit data)
- Inability to load your apps
Note: Emergency support does not cover requests for app or data restores due to user-initiated changes. All non-emergency requests are handled during regular business hours.
To inquire about Enterprise plans with emergency support, use the "Contact Us" button on our Enterprise pricing page.
Hiring an Expert
If you'd like to hire someone to build your app, you can find a vetted expert on our Expert Network page.
Custom Code Support
While we're happy to guide you on specific questions covered in our Developer Documentation, the Knack support team is unable to test, troubleshoot, or write custom code for you.
Support Availability
- Regular hours: 8:00 AM – 8:00 PM EST, Monday–Friday
- Holidays: Support is unavailable on Christmas Day and New Year's Day
- Phone support: Not available at this time. For all inquiries, please use chat, email, or submit a ticket through our support form.
Next Steps
Choose the support option that best fits your needs:
Updated 19 days ago