Managing Your Account Settings

What You'll Learn

You'll discover how to update your organization information, manage your account status (including freezing or canceling), and enhance security with password management and two-factor authentication. These administrative tools help you maintain your Knack account efficiently and securely.

Account Settings Overview

To access your account settings, navigate to your Knack Dashboard and select "Account" from the Settings dropdown menu. This will direct you to the Overview tab.

The Overview tab allows you to edit several important account details:

Organization Name: The unique name for your account, such as a company name (e.g., "Team Dashboard")
Site URL: The custom text in your URL for your Knack Builder and what your users will see when accessing your app
Profile Photo: An avatar that you can upload for Shared Builders to see
Account Owner Info: First name, last name, and email address of the account owner
- This is the email address used to login to your Knack account
- You will be prompted to input your password if you need to change the email address

Account Management

The Management tab provides options for changing your account status, including freezing or deleting your account.

To access this section:

Go to your Knack Dashboard
Select "Account" from the Settings dropdown
Click on the Management tab

Freezing Your Account

If you are not using your app but will need it in the future, you can freeze your account indefinitely at a discounted price. This preserves all your apps and data for when you need them again.

Frozen Plan Pricing:

Starter: $10/mo.
Pro: $21/mo.
Corporate: $32/mo.
Enterprise 1: $55/mo.
Enterprise 2: $87/mo.
Enterprise 3: $165/mo.

Note: You can only freeze paid accounts once per rolling year.

Deleting Your Account

You can delete your account at any time from the Knack Dashboard. Please note that we are unable to delete your account on your behalf.

Warning: Canceling your account will permanently delete your account, including all apps and data. This cannot be undone.

For additional information regarding our refund policy, check Section 7, "Fees; Payment Terms," in our Terms of Service.

Security Settings

The Security tab allows you to manage your password and two-factor authentication (2FA) settings.

Password Management

When updating your password, remember these requirements:

Must be at least 8 characters
Cannot be previously used
Passwords must match when confirming

Two-Factor Authentication

Enable two-factor authentication (2FA) for additional account security. This requires both your password and a verification code when logging in.

Tip: To learn more about the Plan & Billing section of the Dashboard, see our dedicated article on Account Plans & Billing Management.