Managing Your Account Settings

What you'll learn:

• How to update your account-level configuration and AI access controls
• How to manage your personal profile and login security
• How to freeze or permanently delete your account

Settings Overview

The Settings section of your Dashboard is organized into three tabs: Account, Personal, and Critical Actions. To access these settings, go to your Knack Dashboard and select Settings.

Account

The Account tab manages configuration that applies across your entire Knack account.

Account Information

The Account Information card displays your account name, which identifies your account when sharing apps, and your Site URL. Your Site URL determines whether the Builder and Live App load the Classic or Next-Gen experience, along with the custom subdomain (yoursubdomain.knack.com) used to access them.

Flows Settings

The Flows Settings card controls the default timezone and language used across the Flows area for all apps in your account. To change time, date, or language settings for other areas of a specific app, use that app's own Settings tab instead.

AI Access Controls

The AI Access Controls card gives Account Owners a single toggle — Allow apps to be created and edited with AI — to enable or disable AI-powered app creation and editing across the entire account.

• When on (the default): Builders can create and edit apps using AI, and Shared Builders can edit apps using AI.
• When off: all options to create or edit apps with AI are disabled account-wide, for every user regardless of role. Manual app building, editing, and all other non-AI functionality are unaffected.

Tip: This setting is useful for accounts managing regulated data — for example, FERPA-protected student records or HIPAA-covered health information* — where you want to ensure sensitive data is never processed through AI-powered tools. Only Account Owners can change this setting.

Personal

The Personal tab manages your individual profile and login security.

Account Owner Info

Update your first name, last name, and email address here. If your account is connected via single sign-on (for example, Google), that connection is indicated on this card, and your name and email are managed through your SSO provider.

Profile Photo

Your profile photo is visible to Shared Builders as your avatar. If your account is connected via SSO, your provider's profile photo is used automatically.

Change Password

Update your password from this card. New passwords must:

• Be at least 8 characters
• Differ from your previously used password
• Match when entered in both the New Password and Confirm Password fields

Two-Factor Authentication (2FA)

Enable 2FA to require a verification code in addition to your email and password at login. Once enabled, every login requires all three: your email address, your password, and a two-factor authentication code.

Critical Actions

Warning: The actions on this tab affect your entire account and, in the case of deletion, cannot be undone. Review each option carefully before proceeding.

Freeze Account

If you're not currently using your app but expect to need it again in the future, you can freeze your account at a discounted monthly rate instead of canceling. Freezing preserves all of your apps and data until you're ready to pick back up.

Note: Freeze pricing below reflects the last published rates — confirm current pricing before publishing, since plan pricing can change.

You can only freeze a paid account once per rolling year.

Cancel Subscription / Delete Account

Canceling your subscription deletes your account immediately, including all apps and data. This cannot be restored. Knack recommends exporting your data before deleting your account.

Knack is unable to delete your account on your behalf — select Contact Support on this tab to proceed with cancellation yourself.

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