What counts as a Transaction?

When using Knack Flows, it's important to understand how Transactions are counted, as this affects your planned usage amount. Here’s a breakdown of what counts and what doesn’t:

• Transaction – Transactions are the usage metric that Flows are based upon. Each time a flow is triggered, the initial trigger step is free 😄 and not counted towards your planned Transaction amount. Subsequent action steps in that flow that execute will count towards your monthly pool of Transactions.

  We believe customers should focus on data actions that your flow actually accomplishes, rather than counting how frequently they get triggered or checked for updates (and potentially stop after the trigger from not meeting the filter conditions that you set!). Steps that result in errors are not counted towards your transactions.

Examples

1. Example 1 Trigger step (when a Knack record is created) → Action #1 (send a Slack message with knack-record details) = 1 transaction every time it runs (the 1 Action step)

2. Example 2 Trigger step (when a new email is received in Gmail containing "help" in the subject line, check every 10 minutes) → Action #1 (send email body to OpenAI to summarize) → Action #2 (create a Knack record with email summary in "Customer Help Summary" field) = 2 transactions every time it runs (the 2 Action steps) No matter how frequently you check for new emails in Gmail, the trigger-step operations are not counted towards your transactions!

3. Example 3 Trigger step (new Event created in Knack) → Action #1 (search for all active Members in Knack… search returns 13 members) → Action #2 (iterator/loop tool) → Action #3 (create an Event Registration for each Member for the new Event) = 15 transactions every time it runs (1 transaction for searching, 1 for iterating through the search results, then 13 for creating new records)

• Free Transactions: Every Knack account includes a set number of free Transactions per month, depending on your subscription plan.

You can find the specific number for your plan below, and on our pricing page.

• Triggers: Trigger steps, which start your flow (such as when a record is created), do not count toward your Transaction total. Trigger steps are free and unlimited! 😄

• Action Steps: Only Action steps, like updating a record, sending an email, or searching for data, count toward your Transaction total.

• Viewing Activity: You can monitor your activity usage through the Flow Log of a specific Flow, or across all your flows in the History tab.

  • This will include activity from both triggers (free and unlimited!) and actions, which count towards your Transactions.

• Viewing Transactions: To see the specific amount of Transactions you've used, go to the overall "Analytics" tab, or the "Analytics" tab within a specific flow

Note: Flows Transactions do not count towards your API calls included within your plan 😄

• Viewing "Operations": To help customers understand how their activity in Flows translates to Make.com's usage metric, there is an "Operations" metric in the chart within the Analytics tabs. This includes your Transactions plus all the trigger step activity (real-time webhook triggers, interval-based triggers, and scheduled triggers).

  As a reminder, all Knack customers get unlimited "Operations", as usage for Flows is only based on "Transactions".

  To learn more about Transactions, please reference the details above.